To return a purchase under the 30 day money-back guarantee
Please fill-out the Returns Form below and we will then provide you with an address to return the devices
to, and organize a refund of the cost of purchase.
Please DO NOT, under
any circumstances, attempt to return a purchase without contacting us first, or send returned goods to our
offices. Returned goods that do not follow the above procedure
will not be refunded.
Please make sure that you pack your returned devices with care as
items that show signs of abusive or negligent damage cannot be
Please note: Any additional 'Battery and Pad packs' are only returnable under the 30 day satisfaction guarantee if
they are complete and unopened.
To return a faulty purchase under warranty
Your MAD-1 device is warranted from defects in
materials and workmanship for 1 year.
If your MAD-1 appears to have
a fault please carry out the simple 'Trouble Shooting' check
list that is located at the back of the user handbook. If this
does not resolve the problem then please fill out the Returns Form below so that we can organise repair or replacement of
the faulty device.